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FAQ 

General

How do I place an order?
When you select an item you want to buy, click on "Order". To complete the purchase, you click on the shopping cart at the top right of the screen. This will redirect you to the checkout process, where you can enter your shipping and billing address and select a payment method.

How do I know that my order is received?
After receiving your order, we will send you a confirmation email. This email confirms that your order has been successfully placed. If you have created an account, you can see your order on your account.

How to track my order?
You can track the status of your order in your account. Once your order has been picked up by DHL at our warehouse it status of your order changes to "completed". Then you receive a shipping confirmation with a tracking code.

How to change my order?
If the items are still in the shopping cart, you can remove them at any time and / or add other items. When you have completed the payment process, you cannot make any changes. When you receive your order, you can return items.

Can I cancel my order?
Once the order and payment has been processed it is unfortunately not possible to cancel your order.

Can I give a different shipping address?
Yes. In the checkout process, you can specify different address than the billing address for shipping.

How to make an online account?
Click "LOGIN" "Create Account" at the top right of any page. Select and follow the instructions as requested, or sign up once you are in the payment process. 

I have problems with signing in
If you have trouble signing in first check the error message you see. The most common problem is a misspelled email address or password (check your CAPS LOCK is turned off). If the problem persists, please use the link "I forgot my password". You will automatically receive a new password.

I forgot my password
Click "LOGIN" at the top right of any page. Select "Forgot Password?" and follow the instructions. Within a few minutes you will receive an email with instructions.

How to contact customer service
Our customer service can be contacted via phone or email. This information can be found under "Contact" at the bottom of each page.

T: + 31 (0) 20-2050703 / E: sales@disposables.bio

I have a question that I could not find in FAQ
Answers that are not available through the FAQ, you can ask by phone or email. T: + 31 (0) 20-2050703 Email: sales@disposables.bio

Where can I find the conditions?
Click on "Terms and Conditions" at the bottom of each page.

Where can I find the privacy policy?
Click on "Privacy" in the customer list.

How do I change my personal information?
You can change your personal information by logging into "My DISPOSABLES" at the top right of each page.

Do you have vacancies?
At this moment we are looking for interns to join our team and support. Mail For more information sales@disposables.bio

Products

What is the definition of compostable?
The term compostable means that a material is compatible with a composting process. The European standard EN 13432 defines the characteristics a finished product must fulfill in order to be recovered through organic recovery. Compostable means that a material A) is biodegradable under composting conditions, B) disintegrates completely in one composting cycle, C) has no toxic effects and does not release heavy metals over a given value into the compost and D) has no negative effect on the composting process itself.

What is the difference between compostable, recyclable and biodegradable?
Recyclable products can be collected and reprocessed to produce new items; unfortunately it loses its quality making just a small part 100% recyclable.

Biodegradable simply means that a product will break down into carbon dioxide, water and biomass within a reasonable amount of time in the natural environment.

Compostable products are biodegradable, but with an added benefit: when they break down, they release valuable nutrients into the soil, aiding the growth of trees and plants.

A biodegradable material will break down under the action of micro-organisms, but could leave residues after one composting cycle and no guarantee for toxic residues can be given. Therefore a biodegradable material cannot automatically be considered to be compostable before proof of its compostability has been given according to existing standards (EN13432).

How long does the composting process take?
For the at-home composters and composters to be; by turning more frequently (about every 2-4 weeks), you will produce compost more quickly. Waiting at least two weeks allows the center of the pile to heat up and promotes maximum bacterial activity. The average composter turns the pile every 4-5 weeks.

How can you be certain it’s a 100% natural product?
We select our partner factories carefully and maintain a close relationship with our colleagues overseas to ensure that the raw materials, the manufacturing process and final end product live up to our sustainable criteria.

Our Hampi line is manufactured at our very own factory in southern India where we work closely with local suppliers of the raw materials and local entrepreneurs to strengthen the living situation in this rural area.
Because we produce, import and distribute the most part of our offerings we can
assure our customers that our products possess the highest quality and is a 100% natural products.

Why should all of us be on a mission to phase out the use plastic disposables?
Plastic waste is an exponentially growing concern for our environment and also affects humans in a way that nobody could imagine. It is a manmade problem, which can only become better if we as humans do something about it. Every bit helps and by offering a stylish green alternative to otherwise unattractive plastic disposables and involving as many people as we can is our way of countering the plastic industry.

Material What we use it for
   
Bamboo Eating utensils like pinchers and skewers (Truewood)
Bagasse Plates (Sucadrops, Natural Tableware, Purebagasse)
Palm leaves Plates (Hampi)
PLA Cups and lids
FSC Wood Cutlery and other types of eating utensils (Truewood)
Mater-Bi Cutlery and garbage bags (disposables.bio) 
Paper Plates