How do I place an order?
When you select an item you want to buy, click "Order". To complete the purchase, click on the shopping cart at the top right corner of the screen. This will redirect you to the checkout process, where you can enter your shipping and billing address and select a payment method.
How do I know that my order was received?
After placing your order, we will send you a confirmation email. This email confirms that your order has been successfully placed. If you have created an account, you can see your order in your account. We advise you to keep an eye on your spam inbox too.
How do I track my order?
You will receive a DHL track and trace link once your order has left our warehouse. You can track your order using this link. If you have any questions about the expected time of delivery, please contact us. If you have not received your order within the expected time please let us know so that we can look in to the matter.
How do I change my order?
If the items are still in the shopping cart, you can remove them at any time and / or add other items. When you have completed the order and payment process, you cannot make any changes at that time. After receiving your delivery you can return the times you no longer wish to have.
How can I cancel my order?
You are able to cancel your order before 14.00 on the same day as you placed the order. After 14.00 you are no longer able to cancel your order. The order will be delivered to you and you can then arrange a return of the order following the return policy.
Can I use a different shipping address?
Yes, in the checkout process, you can specify a delivery address different from the billing address.
How do I make an online account?
If you don’t have an account yet, you can easily create one (we promise you it won’t take long and it will save you time on your next visit). Here’s how:
Click on “my profile” in the upper right corner
On the login page, select “create new account” and fill in your details
How do I change my personal information?
You can change your personal information by logging into "My DISPOSABLES" at the top right of each page. Once logged in you can adjust your personal settings.
I have problems signing in
If you have trouble signing in, first check the error message that will pop up. The most common problem is a misspelled email address or password (check your CAPS LOCK is turned off). If the problem persists, please use the link "I forgot my password". You will automatically receive a new password.
Click "LOGIN" at the top right of any page. Select "Forgot Password?" and follow the instructions. Within a few minutes you will receive an email with instructions on how to generate a new password.
I have a question that I could not find in FAQ
Do you have a question that has not been answered in the FAQ, please contact us by phone or email. T: + 31 (0) 20-2050703 Email: firstname.lastname@example.org
What is the definition of compostable?
The term compostable means that a material is compatible with a composting process. The European standard EN 13432 defines the characteristics a finished product must fulfill in order to be recovered through organic recovery. Compostable means that a material A) is biodegradable under composting conditions, B) disintegrates completely in one composting cycle, C) has no toxic effects and does not release heavy metals over a given value into the compost and D) has no negative effect on the composting process itself.
A biodegradable material will break down under the action of micro-organisms, but could leave residues after one composting cycle and no guarantee for toxic residues can be given. Therefore a biodegradable material cannot automatically be considered to be compostable before proof of its compostability has been given according to existing standards (EN13432).
How long does the composting process take?
For the at-home composters and composters to be; by turning more frequently (about every 2-4 weeks), you will produce compost more quickly. Waiting at least two weeks allows the center of the pile to heat up and promotes maximum bacterial activity. The average composter turns the pile every 4-5 weeks.
How can you be certain it’s a 100% natural product?
We select our partner factories carefully and maintain a close relationship with our colleagues overseas to ensure that the raw materials, the manufacturing process and final end product live up to our sustainable criteria.
Our Hampi line is manufactured at our very own factory in southern India where we work closely with local suppliers of the raw materials and local entrepreneurs to strengthen the living situation in this rural area.
Because we produce, import and distribute the most part of our offerings we can
assure our customers that our products possess the highest quality and is a 100% natural products.